You can refer this HP document for more assistance:- Click here Reconnect the power cord, and then turn on the printer. Repeat these steps to clean around the nozzles on the other ink cartridge. Slide each ink cartridge at a slight upward angle into the empty slot, and then gently push up on each ink cartridge until it locks into place. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.Ĭlean the face and edges around the ink nozzle with the swab.Įither let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it. Touching these parts can result in clogs, ink failure, and bad electrical connections. Inspect the ink cartridge contacts for ink and debris buildup.ĭo not touch the copper-colored contacts or the ink nozzles. Do not leave an ink cartridge outside the printer for more than 30 minutes. Remove and clean each ink cartridge one at a time. Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot.ĭo not remove both ink cartridges at the same time. Wait until the carriage is idle and silent before you continue. The carriage moves to the center of the printer. Open the exterior door, and then grasp the handle and lower the ink cartridge access door to open it. These can damage the ink cartridge or the printer. If this page prints fine, then follow the below steps to fix the issue.ĭry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)ĭistilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)ĭo not use platen cleaners or alcohol to clean the ink cartridge contacts. Touch Tools, and then touch Print Quality Report. On the printer control panel, swipe the display to the left, and then touch Setup. To HP forums, I see that you are getting print quality issues.
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